How to Start an IT Support Services Business in Dubai

The process includes selecting a business activity, choosing a legal structure, registering your trade name, and obtaining necessary licenses. It often involves approvals from various government bodies.

Free zones offer tax benefits and full ownership for foreign investors, while mainland setups allow trading directly with the local market and require a local sponsor.

It generally takes 1-4 weeks, depending on the business type and regulatory requirements.

Dubai offers benefits such as a strategic location, tax incentives, world-class infrastructure, and a supportive business environment that attracts global investors.

You can set up as a Limited Liability Company (LLC), Free Zone Company, Branch Office,
Sole Proprietorship, or Partnership. The choice depends on the nature of your business and
ownership preferences.

A free zone is a designated area offering tax exemptions, 100% foreign ownership, and
simplified business setup processes. It is ideal for companies that do not require direct trade
with the local UAE market.

Your choice depends on your business activity, target market, and desired ownership.
Mainland allows direct trade across the UAE, while free zones focus on specific industries
and offer ownership advantages.

The steps include choosing your business activity, getting initial approvals, registering the
trade name, finalizing legal documents, and applying for the trade license from the relevant
authority.

The setup process can take anywhere from 1 to 4 weeks, depending on the complexity of
your business and the documentation required.

Yes, licenses in Dubai fall under commercial, industrial, or professional categories. Specific
activities like healthcare or education may require additional approvals from regulatory
authorities.

Costs include trade license fees, office space rent, local sponsorship (for mainland
businesses), and other government fees. The total expense varies based on business
structure and location.

If you are setting up a mainland business, you will need a local sponsor who will own 51% of
your company. Free zones allow 100% foreign ownership, eliminating the need for a local
sponsor

Yes, but the process involves submitting required documentation, like trade licenses,
shareholder information, and business plans. The bank will also conduct due diligence
before account approval.

An LLC allows you to operate anywhere in the UAE market but requires a local partner. A
Free Zone company gives you 100% foreign ownership but restricts you to operating within
the free zone or exporting.

The UAE has introduced a corporate tax, but many sectors still enjoy tax benefits. Free zone
companies might have tax exemptions, while VAT is applicable to certain business activities.

Yes, companies can sponsor employees for residence visas, provided they meet the quota
and adhere to labor regulations set by the UAE government.

Depending on your business license type, you may be required to have a physical office
space in Dubai. Some free zones offer flexible desk or virtual office options.

Trade licenses must be renewed annually. The renewal process involves ensuring your
office lease is updated, paying renewal fees, and meeting all regulatory requirements.

Yes, Dubai offers tax exemptions, strategic location benefits, and investor-friendly
regulations to attract foreign investments.

Required documents typically include passport copies, proof of investment, a trade
license, and passport-sized photos.

It depends on the business type and jurisdiction, but certain sectors may have minimum
capital requirements.

Dubai provides a tax-free environment, robust infrastructure, a strategic location bridging the
East and West, and a business-friendly regulatory framework, making it attractive for
investors.

You can apply for an investor visa through business ownership, real estate investment, or by
establishing a company in a free zone or mainland. The type and duration of the visa vary
based on your investment.

The minimum investment varies. For example, investing in property typically requires at least
AED 1 million, while business investment requirements depend on the type of company
being established.

Yes, Dubai offers 0% income tax and corporate tax in many sectors. However, a corporate
tax has been introduced for certain businesses. Free zones often provide additional tax
exemptions.

Yes, non-residents can invest in freehold property areas. This investment also offers the
possibility of securing a long-term visa, depending on the value of the property.

Popular investment sectors include real estate, tourism, logistics, e-commerce, technology,
and financial services, driven by Dubai’s strategic vision for economic growth.

It’s important to work with reputable business partners, understand local laws, and use legal
contracts. The Dubai International Financial Centre (DIFC) Courts provide an international
standard of legal protection.

The Golden Visa is a long-term residency visa granted to investors, entrepreneurs, and
skilled professionals. Investors who meet specific criteria can obtain a 5- or 10-year
residency.

No, there are no restrictions. Investors can freely repatriate their capital and profits, which is
a key advantage of doing business in Dubai.

Free zones offer opportunities in sectors like logistics, media, finance, healthcare, and
technology. Investors enjoy full ownership, customs duty exemptions, and simplified
business setup processes.

Common documents include a valid passport, proof of investment, a medical fitness test
report, and health insurance. Additional paperwork might be needed depending on the
investment type.

Investor visas are typically valid for 3 years, but longer-term visas, such as the Golden Visa
(5 or 10 years), are also available based on the investment criteria.

Yes, investing in a business allows you to apply for residency. This enables you to live and
work in the UAE and sponsor your family members.

Consider factors such as the legal structure of your investment, market conditions, local
business laws, and your long-term business goals. Consulting a local expert is often
advisable.

Yes, Dubai has several investment funds and incentives, especially in sectors like
technology and renewable energy. Programs like DIFC FinTech Hive support innovation and
investment in financial technologies.

Yes, non-residents can own property in designated freehold areas.

Options include apartments, villas, commercial spaces, and land. Each type has different
rules regarding ownership and use.

There are no major restrictions, but taxes and fees may apply depending on the sale
structure.

Yes, foreigners can buy property in designated freehold areas. These areas allow full
ownership and have become increasingly popular with international investors.

Freehold property grants full ownership rights to the buyer, while leasehold property allows
ownership for a fixed term (usually up to 99 years), after which it returns to the landlord.

The process includes selecting the property, signing a Memorandum of Understanding
(MoU), paying a deposit (usually 10%), finalizing property valuation, and transferring the title
at the Dubai Land Department (DLD).

No, a residency visa is not required to purchase property in Dubai. However, property
ownership may qualify you for a residency visa if certain investment criteria are met.

Buyers should budget for fees such as the 4% DLD transfer fee, real estate agent fees
(typically 2%), and property registration fees. There may also be mortgage arrangement
costs if applicable.

Yes, non-residents can get a mortgage from UAE banks. The maximum loan-to-value ratio
usually varies, with up to 75% for residents and lower ratios for non-residents.

Property transactions are regulated by the Dubai Land Department (DLD) and the Real
Estate Regulatory Authority (RERA), ensuring transparency and protection for buyers and
investors.

No, there is no annual property tax in Dubai. However, there are one-time fees, such as the
DLD transfer fee, and a 5% VAT may apply to certain commercial properties.

Options include residential apartments, villas, townhouses, commercial office spaces, and
even land plots. Each type has different investment potential and regulatory requirements.

Off-plan properties can offer lower prices and higher potential returns, but they come with the
risk of project delays. Always research the developer's reputation and the project's expected
completion date.

Key considerations include location, developer reputation, property type, surrounding
infrastructure, and future development plans in the area.

The transaction can take 30 to 60 days, depending on whether it is a cash purchase or
financed through a mortgage.

Yes, property owners can rent out their units and earn rental income. It’s important to be
aware of rental market regulations set by RERA.

You can sell your property at any time, but be aware of market conditions, agent
commissions, and possible transfer fees. Capital gains are generally tax-free.

No major restrictions apply, but transfers must be done through the DLD, and all necessary
fees must be paid. If a mortgage is involved, the bank's clearance is required.

A local sponsor is needed for mainland businesses, but not for free zone companies,
where full ownership is allowed for foreigners.

Businesses must follow regulations like annual auditing, tax filings, and trade license
renewals.

Yes, but the process requires legal documentation and might involve costs.

For mainland businesses, a local sponsor (an Emirati individual or a company) is required to
own 51% of the business. Free zones allow 100% foreign ownership, eliminating the need
for a local sponsor.

A local sponsor provides legal support and representation for foreign businesses operating
in the mainland. They may or may not be involved in the day-to-day operations, depending
on the agreement.

You can find sponsors through business setup consultancies, networking, or
recommendations. It’s crucial to choose a sponsor you trust and draft a clear legal
agreement outlining each party's responsibilities.

Yes, but the process can be complex and may involve legal paperwork, sponsor approval,
and additional fees. It’s advisable to consult a legal expert for a smooth transition.

Businesses must adhere to regulations like annual trade license renewal, VAT registration (if
applicable), WPS (Wage Protection System) compliance, and labor law requirements for
employee welfare.

The DED is the authority responsible for issuing trade licenses and overseeing business
compliance in the Dubai mainland. They ensure businesses operate legally and follow local
regulations.

Penalties vary but can include fines, suspension of trade licenses, or, in severe cases, legal
action. Staying up-to-date with regulatory changes is crucial to avoid issues.

Yes, some business activities require specialized sponsors or approvals from regulatory
bodies (e.g., healthcare businesses need approval from the Dubai Health Authority).

Yes, businesses can sponsor employees and their dependents, provided they meet the
income and housing

Corporate sponsorship involves a UAE company acting as your sponsor, providing more
flexibility and professional management compared to individual sponsors. It’s often used for
larger businesses.

Ensure employment contracts meet legal standards, adhere to working hours and leave
policies, and register employees with the WPS to guarantee timely salary payments.

Yes, different industries (like finance, healthcare, and construction) have unique regulations.
Companies must seek relevant approvals and follow additional compliance measures
specific to their sector.

The Wage Protection System (WPS) is a mandatory electronic payroll system ensuring that
employee salaries are paid on time and in full. Failure to comply can result in fines and
license suspension.

Trade license renewal involves updating your lease agreement, paying renewal fees, and
ensuring your business meets all regulatory and compliance requirements. Free zones and
mainland businesses have different processes.

Yes, business owners and investors can apply for a residency visa, allowing them to live and
work in the UAE. The visa duration depends on the type of business and the investment
made.

PRO services cover document processing, visa applications, license renewals, and other
administrative tasks.

The process usually takes 2-4 weeks, depending on the applicant’s profile and
paperwork.

Yes, business owners can sponsor their family members, provided they meet the income
requirements.

PRO (Public Relations Officer) services handle all administrative and government-related
tasks for businesses, including processing visas, work permits, trade license renewals, and
legal documentation.

Documents typically include your passport copy, a passport-sized photo, proof of
employment or business ownership, medical test results, and proof of health insurance.

The processing time for a residency visa is typically 2-4 weeks, depending on the type of
visa and the complexity of the application.

Yes, you can apply for a visa if you are an investor or employee of a company in Dubai.
Business owners and investors are often eligible for residency visas based on their
investments.

To sponsor family members, you must meet income and housing requirements set by the
UAE government. You’ll need to submit their passports, proof of relationship, and other
necessary documents.

Business owners can apply for an investor visa, partner visa, or a Golden Visa if they meet
the investment criteria. The Golden Visa offers long-term residency benefits.

The Golden Visa offers long-term residency for investors, entrepreneurs, and highly skilled
professionals. To qualify, investors must meet specific investment thresholds or demonstrate
significant contributions to their industry.

Yes, depending on the type of business and visa regulations, a company can sponsor
multiple employees, their dependents, and even investors for residency.

Visa processing fees depend on the type of visa, the applicant's nationality, and the
company or free zone offering sponsorship. Fees typically cover application costs, medical
tests, and visa stamping.

Yes, you can change employers, but the process requires a transfer of your work visa. This
process is regulated by the Ministry of Human Resources and Emiratisation (MOHRE) and
requires approval from the new employer.

To renew your residency visa, you must complete a medical check-up, submit necessary
documents, and pay the renewal fees. The renewal process typically starts 30 days before
your visa expires.

Yes, visa applications are subject to approval based on factors like job type, nationality, and
the applicant’s health status. Some professions require additional qualifications or approvals.

The medical fitness test is required for all visa applicants and includes blood tests and chest
X-rays to check for infectious diseases such as tuberculosis and HIV.

To cancel a residency visa, you must notify the relevant authorities, return the Emirates ID,
and settle any outstanding fines or obligations. A PRO can assist with the cancellation
process.

Yes, Dubai offers long-term residency options like the Golden Visa for investors and
entrepreneurs. The visa is valid for 5-10 years and provides benefits like the ability to
sponsor family members and access to local services.

Yes, there are HR platforms that automate payroll processing, ensure compliance, and
manage employee records.

The Wage Protection System (WPS) is a mandatory electronic salary transfer system
regulated by the Central Bank of the UAE for ensuring timely payments.

Yes, businesses must comply with UAE labor laws, covering contracts, working hours,
employee benefits, and termination policies.

HR tools are software and systems that help manage employee data, payroll, recruitment,
performance, and compliance with labor laws. They streamline HR operations, reduce
errors, and ensure businesses stay compliant with UAE regulations.

Key features include employee data management, payroll processing, attendance tracking,
performance management, recruitment management, document storage, and reporting
capabilities.

Payroll processing involves calculating employee salaries, deductions (such as tax or
pension), and bonuses based on attendance and company policies. The Wage Protection
System (WPS) is used to ensure timely and accurate payment.

WPS is an electronic system introduced by the UAE government to ensure that employees
receive their salaries on time through direct bank transfers. It is a mandatory compliance
requirement for all employers in Dubai.

HR tools help businesses stay compliant with UAE labor laws by automating calculations for
leave, overtime, and statutory benefits. They also ensure that proper records are kept for
audits and reporting.

Payroll software automates calculations, minimizes errors, ensures compliance with tax and
labor laws, and provides detailed reports for both employees and employers. It also saves
time and reduces the risk of manual errors.

Yes, most modern HR tools can integrate with accounting software, ERP systems, and
financial platforms to streamline operations, reduce manual data entry, and provide
comprehensive business insights.

HR tools allow employers to set up automatic deductions for insurance, retirement plans,
and taxes, as well as track employee benefits like sick leave, paid time off (PTO), and other
allowances.

Yes, many HR tools are scalable and suitable for small businesses, providing basic features
like payroll, attendance tracking, and performance management at an affordable price point.

HR tools streamline the recruitment process by automating job postings, resume screening,
interview scheduling, and candidate tracking, making it easier to find and hire the right talent
for your business.

HR tools can track employee performance, set goals, manage appraisals, and generate
reports to help HR managers assess performance, provide feedback, and implement
employee development programs.

Yes, HR tools can track attendance, manage time-off requests, and monitor leave balances,
ensuring compliance with UAE labor laws and simplifying payroll processing for overtime
and absenteeism.

The cost of HR software depends on the number of employees, the complexity of the
required features, and the software provider. Some tools offer subscription-based models,
while others may charge a one-time licensing fee.

Using an automated payroll system that is updated regularly to reflect changes in UAE labor
laws, like minimum wage adjustments, overtime rates, and social security contributions, will
help ensure compliance.

HR tools use encryption and secure access controls to protect sensitive employee data,
ensuring compliance with data protection regulations and providing employers with secure
platforms for storing and accessing personal information.